Master a variety of skills that can make you an efficient, invaluable addition to an office environment, in fields as varied as medicine, finance, education, and entertainment. What will my classes be like? Master the basic skills you can build on to manage today’s busy, highly automated offices. Become proficient in word processing; spreadsheet and database management; and office technology. Learn administrative procedures, time management, and the efficient use of phone and email systems. Want to own your own business? Begin laying the foundation for the necessary skills to be a virtual assistant, working from home through the Internet, email, phone, FTP, and mail. Instructor: Christine Sassone |  |
CURRICULUM TOPICS The topics below are among the essential skills for this program. This is not a comprehensive list of all available skills and goals, but given to show the scope of the curriculum. Changes may occur year to year based on industry input, change in focus, or other factors. Please contact the program instructor or coordinator for additional information. Level 1 Skills Keyboarding Skill-building Office Correspondence (form, courtesies, proofreading) Business English (punctuation, grammar, spelling) Records Management (reprographics, filing) Processing Mail Microsoft Word Telephone Techniques Calculator Level 2 Skills Office Correspondence (advanced) Keyboarding Reports
Business English (numbers, abbreviations, plurals, compounds) Records Management (application) Microsoft PPT, Excel, Access Machine Transcription Reception Skills Data Entry (merchandise inventory, accounts payable/receivable, payroll) Scheduling (appointments, meetings, travel arrangements) Math Essentials Microsoft Outlook Patient Billing / Medical Office Employment Skills § Career assessment § Résumé & Portfolio Development § Application, interview, job search § NCRC preparation & testing
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