• Master a variety of skills that can make you an efficient, invaluable addition to an office environment, in fields as varied as medicine, finance, education, and entertainment.

    What will my classes be like?
    Master the basic skills you can build on to manage today’s busy, highly automated offices. Become proficient in word processing; spreadsheet and database management; and office technology. Learn administrative procedures, time management, and the efficient use of phone and email systems. Want to own your own business? Begin laying the foundation for the necessary skills to be a virtual assistant, working from home through the Internet, email, phone, FTP, and mail. 


    Christine Sassone



    The topics below are among the essential skills for this program. This is not a comprehensive list of all available skills and goals, but given to show the scope of the curriculum. Changes may occur year to year based on industry input, change in focus, or other factors. Please contact the program instructor or coordinator for additional information.

    Level 1 Skills

    Keyboarding Skill-building

    Office Correspondence (form, courtesies, proofreading)

    Business English (punctuation, grammar, spelling)

    Records Management (reprographics, filing)

    Processing Mail

    Microsoft Word

    Telephone Techniques



    Level 2 Skills

    Office Correspondence (advanced)

    Keyboarding Reports

    • Business reports
    • MLA (Modern Language Assn.) documentation style
    • APA (American Psychological Assn.) documentation style

    Business English (numbers, abbreviations, plurals, compounds)

    Records Management (application)

    Microsoft PPT, Excel, Access

    Machine Transcription

    Reception Skills

    Data Entry (merchandise inventory, accounts payable/receivable, payroll)

    Scheduling (appointments, meetings, travel arrangements)

    Math Essentials

    Microsoft Outlook

    Patient Billing / Medical Office


    Employment Skills

    §         Career assessment

    §         Résumé & Portfolio Development

    §         Application, interview, job search

    §         NCRC preparation & testing